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Returning policy

All returns must be authorized by labdiscounter.eu in order to insure proper credit and must be requested within 30 days of purchase. NOTE: All returns are subject to a minimum 15% restocking charge and any cancellations may be subject to a cancellation fee. For returns not due to labdiscounter.eu error, customer is responsible for all transportation fees related to the returned product. To ensure proper credit, each Product return must include the following information:

  • Customer Name and Address
  • Purchase Order Number
  • Our Shipping Order Number
  • Date of Invoice
  • Catalog Number of Returned Item(s)
  • Our Authorization Number
  • Reason for Return
  • Products not in completely resalable condition (including Products with damaged, missing or defaced labeling or packaging)
  • Laboratory apparatus or instruments that have been used or are without the original packaging, labeling and operating manuals
  • Refrigerated products, live specimens or other perishables
  • Products which are not inventoried by us and are not able to be returned to the manufacturer
  • Products purchased on a Special Order Basis
  • Products not purchased from Us
  • Products with an expired shelf life or an expiration date too short for resale
  • Discontinued products

Each return shipment of must be packed and labeled in accordance with applicable regulations applying to transportation Shipping documents must also meet applicable transportation regulations. When necessary, Customer shall include with each return shipment of equipment, a certification from an authorized representative of the company that the equipment was properly decontaminated in accordance with current regulations and other recommended guidelines. The product should be shipped to the indicated service center and the transportation charges prepaid. To ensure prompt handling, the return authorization number should be placed on the outside of the package.